As an influential basis of development worldwide, especially economic development, tourism currently lies at the center of the world governments’ main policies in job creation, entrepreneurship, and promoting sustainable businesses. On the other hand, by naming the year
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As an influential basis of development worldwide, especially economic development, tourism currently lies at the center of the world governments’ main policies in job creation, entrepreneurship, and promoting sustainable businesses. On the other hand, by naming the year 2018 as “Tourism and Digital Revolution', the World Tourism Organization clearly indicates the significance of the digital revolution and its influence on the sustainable growth of the tourism industry. Considering the influence of the digital revolution on all aspects of human life, including travel and tourism, businesses and organizations involved in tourism have no other choice but to adapt themselves to the current dynamic and ever-changing environment. Therefore, this applied descriptive-survey research sought to examine the effects of the digital revolution on tourism businesses using a quantitative approach. The population of the study comprised the staff of tourism businesses working in Tehran city, among whom 385 people were selected via random sampling. The required data were collected through a questionnaire administered to the participants of the study, which were then analyzed using the SPSS24 and Smart-PLS2 software.
The study’s findings indicated that the rate of digital revolution status was above average in terms of all the indices included in the study’s conceptual model. Moreover, the overall role of the digital revolution in tourism businesses was assessed using a single sample T-test. Accordingly, the average rate of most of the twenty-five indices investigated in the study was found to be greater than 4, indicating the influence of the digital revolution on all aspects of tourism organizations which may bring about some changes in tourism businesses. On the other hand, Friedman's variance analysis test revealed a significant difference between the mean ranks of digital revolution components in tourism, with its greatest influence being on human resources training and development. Therefore, it seems necessary to invest in employing and training human resources that can deal with such developments.
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