List of Articles رضایت شغلی

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  1 - The Impact of Management Commitment in Service Quality on Job Satisfaction of Employees in the Hotel Industry: The case of five-star hotels in Tabriz
  jafar bahari Sadegh  Salehi Marjan  Bazleh
  This research aimed to study the impact of management commitment, in service quality, on job satisfaction of employees in the hotel industry in five-star hotels of Eastern Azarbaijan province. The hotels included Pars Elgoli and Shahriar, and the study took place in the More

  This research aimed to study the impact of management commitment, in service quality, on job satisfaction of employees in the hotel industry in five-star hotels of Eastern Azarbaijan province. The hotels included Pars Elgoli and Shahriar, and the study took place in the summer of 2016. Following simple random sampling, questionnaires were used for data collection. Participants were the employees of the five-star hotels in Tabriz City. This is an applied research; the data collection is descriptive, and it follows surveying. With the help of Structural Equation Modeling, the Smart PLS Software was used to analyze data. The results showed the management commitment, in service quality, including education, empowerment and rewarding, had a positive and significant effect on job satisfaction of employees. The results also showed that the reward had the largest path coefficient and that its impact on job satisfaction was higher than other variables. Manuscript profile
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  2 - The effect of moderating cultural congruence on the relationship between internal marketing activities and employee satisfaction (Case study: Tourism staff in the western Iran, Iraq and Turkey)
  Fakhrodin Maroofi  
  The role of internal marketing in employee satisfaction has been empirically investigated. More than 200 research on internal marketing has been carried out and a small number of research has been made about the role of employees in cultural backgrounds. Following the g More

  The role of internal marketing in employee satisfaction has been empirically investigated. More than 200 research on internal marketing has been carried out and a small number of research has been made about the role of employees in cultural backgrounds. Following the gap in literature, the study aims to explore the moderating effect of cultural congruence on the internal marketing operations and the satisfaction of employee satisfaction in the workplace. The aim of this study is to investigate the relationship between internal marketing and employee satisfaction with regard to the mediating role of cultural congruence. This research is applicable in terms of purpose, and is a quantitative and survey method in terms of quantitative and cross - sectional method. The statistical population is the tourism field staff among the Iraqi, Iranians and Turkish Kurds, who were selected by simple random and stratified random sampling method from 338 individuals. Data were collected by library and field research (questionnaire) which were conducted online and face to face.Structures were measured using existing scales and confirmatory factor analysis and structural equation modeling were used to evaluate the effects. The results show that there is a positive relationship between internal marketing operations and employee satisfaction. Moreover, the empirical and theoretical results of this study and empirical evidence confirm that cultural congruence can further enhance the internal marketing operations and satisfaction of employees. Manuscript profile
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  3 - Designing a model to control deviant behavior among hotel staff with respect to perceived organizational support, burnout and job satisfaction
  Shahed Zandipak Rabeah Zandipak*
  10.52547/journalitor.36038.10.20.275
  Perceived organizational support, burnout, and job satisfaction are variables that can be effective in predicting the extent of deviant behaviors in the organization. The aim of this study was to investigate the role of perceived organizational support and burnout on de More

  Perceived organizational support, burnout, and job satisfaction are variables that can be effective in predicting the extent of deviant behaviors in the organization. The aim of this study was to investigate the role of perceived organizational support and burnout on deviant behavior mediated by job satisfaction. The present study is applied in terms of purpose, descriptive-survey in terms of nature and method. To test the hypotheses, a questionnaire consisting of 21 questions arranged according to the Likert 7-choice spectrum was used. The statistical population of the study includes the staff of three, four and five star hotels in Mashhad with more than 1000 people; The sample size was 278 people, which was selected based on Krejcie and Morgan table by relative stratification method and Cronbach's alpha coefficient was calculated using Spss software and confirmatory factor analysis was used to evaluate the validity of the structure using Lisrel software. In order to analyze the findings, the path analysis model was used and to analyze the mediating variable, the Sobel test was used. The results showed that perceived organizational support and burnout can have a significant direct and indirect effect on deviant behavior. To investigate the role of the mediator variable, the Sabel test method was used, which showed that job satisfaction plays the role of the mediator variable in the relationship between other variables. Manuscript profile