تأثیر رهبری برندگرا بر رفتار شهروندی برند در صنعت هتل داری
محورهای موضوعی :محمد باقر فلاحی 1 , سید محمد طباطبایی نسب 2 * , مهدی سبک رو 3
1 - دانشگاه یزد
2 - دانشگاه یزد
3 - دانشگاه یزد
کلید واژه: رهبری برندگرا#تناسب فرد-برند#تعهد به برند#رفتار شهروندی برند,
چکیده مقاله :
صنعت هتلداری از زیربناهای اساسی توسعۀ گردشگری است، که یکی از نیازهای مهم مدیران هتلها شناسایی راههایی برا توسعۀ رفتارهای منطبق با برند در کارکنان است. این پژوهش با هدف تعیین تأثیر رهبری برندگرا بر رفتار شهروندی برند، با نقش میانجی تناسب فرد-برند و تعهد به برند انجام شد، که از نظر روش توصیفی-همبستگی است. جامعۀ آماری را 1005 نفر از کارکنان هتلهای پنج ستارۀ شیراز تشکیل دادند، که 278 نفر از طریق روش نمونهگیری در دسترس انتخاب شدند. به منظور جمعآوری دادهها، از پرسشنامۀ استاندارد رهبری برندگرا، تناسب فرد-برند، تعهد به برند و رفتار شهروندی برند استفاده شد، که روایی آنها از طریق روایی محتوایی و روایی سازه، و پایایی آنها از طریق آلفای کرونباخ و پایایی مرکب تأیید شد. تحلیل دادهها از طریق مدل‌یابی معادلات ساختاری به کمک نرمافزارهای Amosو SPSS انجام شد. نتايج آزمون فرضيهها نشاندهندة تأثير مستقيم رهبري برندگرا بر رفتار شهروندی برند، تأثير مستقيم رهبري برندگرا بر تناسب فرد-برند، و تأثیر مستقیم رهبری برندگرا بر تعهد به برند بود. همچنين نتايج پژوهش نشان داد كه تناسب فرد-برند و تعهد به برند در تأثير رهبري برندگرا بر رفتار شهروندی برند، نقش ميانجي ايفا ميكنند.
The hotel industry is one of the basic foundations of tourism development. One of the important needs of hotels managers is Identify ways to develop those employees' behaviors that are consistent with the brand. The present study was aimed to investigate the effect of brand-oriented leadership on brand citizenship behaviour with mediating roles of employee-brand fit and brand commitment. This study is a descriptive-correlation one from research methodology perspective. The statistical population of this study includes 1005 employees of 5 star hotels of shiraz. The sample size was calculated 278 employees and they were selected through convenience method. In order to collect the research data, the standard questionnaire of brand-oriented leadership, employee-brand fit, brand commitment and brand citizenship behavior were used, that their validity has been checked through the content validity and construct validity. reliability has been checked through Cronbach's alpha and composite reliability. Data were analyzed through structural equation modeling with Amos and SPSS software. The results of the hypothesis test showed that brand-oriented leadership has direct effect on brand citizenship behavior, brand-oriented leadership has direct effect on employee-brand fit and brand-leading leadership has direct effect on brand commitment. Also, the results of this study showed that the brand-oriented leadership has an effect on brand citizenship behaviour with mediating roles of employee-brand fit and the brand commitment.
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